3. Refunds / Returns under Gaurantee?
Our gaurantee providing you have compiled with the following conditions:-
If you are unhappy with the purchase we will refund or send fresh item concerned at our discretion.This does not affect your statutary rights as a consumer.Please inform us if you have any problems with in 2 working days of recieving your order. Please FAX (+91-11-41617645) or E-Mail (email@example.com) us for an immediate resolution of your problem.
Where your order is to be returned to us for full refund, we do not accept libility for return carrige costs incurred.If the order is to be refunded we will issue a refund with in 7 Days. The product should be returned more then 75 % on the weight of the Product Ordered.Queries received outside the time frame as mentioned above, will not be entertained. We shall have the rights at our sole discretion to refuse the return if in our opinion it is not justified.Any non-fault products returned for refund will be refunded minus delievery and transaction cost.
4. Will I be charged in Rupees or Dollars for placing an order from outside USA ?
For placing an order from outside United States, you will be charged the Rupee equivalent of the Dollar price mentioned. The INR that is charged for the order depends on the prevailing exchange rates post approval of your order. It could be a sum, which is either higher or lower than the Rupee value mentioned, depending on the exchange rate.
Please note that in any case for the transaction, we are credited in the equivalent USD only by the bankers and we have no say in the issue.
5. I have placed an order. When will my items be delivered?
Orders from Haldirams are delivered quickly anywhere in India or USA, by courier through our logistics partners. Subject to the availability of stock, our minimum lead-time for delivery of any product varies according to the Location of Delievery. Normally, the lead time for delivery for every product is approx. 4 days.
However, different locations may have different delivery lead-times depending upon the location at which the product have ordered.Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days. In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by email.
In case you choose a 'Cheque' payment option, the order will be processed only after your cheque has been realized.
In case you choose a 'Demand Draft' payment option, your order will be processed only after we have received your Demand Draft.
6. If am looking for a certain product, can I go directly to it without surfing the site?
If you are aware of the product you wish to purchase, then please enter the name/title of the product in our search text box at the left side of the shopping home page and the results of your search will be the product as mentioned by you - if available on our site or other products with a similar title/name. If something is needed not available on our website then you can mail us at firstname.lastname@example.org
7. I want to make a purchase, how do I go about it?
Once you have decided what you would like to buy, please follow the instructions given below to place your order:
Click on the ' Buy Now ' link of the item that you want to buy.
If you wish to continue shopping then you can click on continue shopping.
If you wish to finish up with the order you can click on proceed to checkout.
If you wish to change Quantity you can change the qty ands click on Change quantity
If you wish to delete any product in your shopping cart then you can click on the check box on the left side of the product title and click on delete
After Clicking in Proceed to Checkout
You can mention the address on which you want the order to be delievered.
Note : In country you can only choose India or USA.
Now click on Next and you have to choose Mode of Payment.And if there is some special instructions you can mention in the blank box provided. The finally you can place an order.
For credit cards, American Bank Transfers or Paypal Transfers you can choose payment option as Paypal.
Please remember your order number, as this will help us easily identify your order if you have any questions in the future.
9. How shipping charges are calculated?
The shipping charges are calculated bearing in mind the end-to-end cost that is incurred in shipping a product across the state. These are fares that are quoted to us by the logistic companies based on the weight and destination.
11. Will I get any discount if I order for more than one quantity?
There are no discounts offered for products purchased in more than one quantity. If yours is a corporate order, then please get in touch with our vendor team and your order will be dealt with separately. However for placing an order online, the charges will be as mentioned per unit. The shipping charges too are applicable per unit.
16 I do not have a credit card, can I use my relative's card to make the purchase.
We uses the most stringent security measures available for e-commerce and your shopping experience at haldirams.co.nr is private, safe, and secure. Utilizing someone else's credit card or giving out your own credit card details to someone are both fraud doings. Credit card frauds are punishable by law and hence are criminal offences. Any such offence would certainly be taken up with a legal course of action and criminal investigation. WE does not favor or support the use of another person's credit card details and you are requested to enter your own credit card details at the time of registering for an order. The cardholder name should be the same as the shopper name.
17. Error : The session contains invalid data
The error occurs when the cookies are restricted. To rectify this error go the tools menu on the top left of the browser page and go to internet options.and then click on Privacy and lowerdown the bar to accept all cookies.And then click on OK.Now place an order.
18. Error : No Credit card option Available
When order have been processed on the paypal page to pay no credit card option available.
copy and paste the link to find credit card option link : http://tinyurl.com/3245ny